With the Covid-19 situation developing daily, supporting our clients and their customers remains paramount at this time.

The FCA recently issued some guidance on the treatment of customers impacted by coronavirus and a package of targeted temporary measures to give firms flexibility to provide temporary financial relief to those facing payment difficulties during the coronavirus (Covid-19) pandemic. Full details of the guidance are set out here

If you have been impacted by coronavirus, please contact us to provide an update on your situation so that we can work with you to agree a temporary reduction in payments or hold on your account based on your personal circumstances and what is affordable to you.

Please note that we are currently operating from 9am to 5pm with reduced staffing levels and many of our team working remotely so it may take us longer than usual to answer your call. It may therefore be quicker and easier for you to use this website where, once you have created an account, you can:

• • Check your account balance
• • Provide details of your income and expenditure and make a repayment offer
• • View recent transactions
• • Get answers to some frequently asked questions
• • Make a secure payment
• • Obtain contact details of organisations that can provide free, independent help

You can also send us a secure message which we aim to respond to within 72 hours, but please bear with us. No further action will be taken on your account until we have dealt with your enquiry.