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Are we really doing our best when it comes to vulnerable customers?

Posted on 30/12/2016

Vulnerability is a key issue in financial services but are current protocols surrounding how customers in vulnerable situations are dealt with making a difference or missing the point?

Issuing warrants of possession following the breach of a suspended possession order

Posted on 23/12/2016

In November 2016 the case of Cardiff County Council v Lee (Flowers) [2016] EWCA Civ 1034 cast doubt on the correct procedure for enforcing suspended possession orders. We can now clarify that procedure.

Our Credit Strategy blog - A blanket approach to all vulnerable customers seems a step too far

Posted on 21/12/2016

By Philip Holden, Executive Chairman Vulnerability and money worries go hand in hand. Philip Holden, executive chairman of drydensfairfax solicitors, describes how the industry needs to work together to better treat customers during the collections process.

Has compliance gone too far?

Posted on 14/11/2016

The Financial Conduct Authority's regulation of the consumer credit industry brought about a new dawn within the debt recovery sector, where compliance is king, but is the customer losing out as a result?

Court of Appeal confirms permission required to enforce any suspended order for possession

Posted on 07/11/2016

In the recent case of Cardiff County Council v Lee [2016] EWCA Civ 1034, the Court of Appeal has confirmed that a warrant for possession cannot be issued without the Court's permission in respect of a suspended order for possession.

Nine years at the top for drydensfairfax solicitors

Posted on 15/09/2016

drydensfairfax solicitors has been recommended as The Legal 500's top tier debt recovery firm in both London and Yorkshire and Humberside for the ninth year running.

CAI accreditation retained for fifth year running

Posted on 13/06/2016

drydensfairfax has retained its Credit Services Association CAI ‘Company Accreditation' status for the fifth year running

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